Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a simple returns and exchanges process.
Returns:
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We accept returns on unused and unworn items within 14 days of delivery.
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All returns must be in their original condition, with no signs of wear, damage, or alteration.
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To initiate a return, please contact us at returns@silverrewritten.com or through our contact page with your order number.
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Once we receive the returned item, we will issue a refund to the original payment method within 5-7 business days less shipping charges if any.
Exchanges:
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If you would like to exchange your item for a different size, style, or color, please contact us within 14 days of receiving your order.
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We will guide you through the exchange process and cover the shipping costs for the exchange if the item is defective or incorrect.
Non-Returnable Items:
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Personalized or custom items (e.g., engraved pieces) are not eligible for return or exchange unless they arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at returns@silverrewritten.com with your order number and photos of the damage. We will work with you to resolve the issue, including sending a replacement or issuing a full refund.
How to Return or Exchange an Item
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Contact Us: Reach out to us via email or our contact page to let us know about the return or exchange.
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Ship the Item Back: After receiving our approval, return the item using the original packaging if possible. Customers are responsible for return shipping costs unless the item is damaged or defective.
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Refund or Exchange: Once the return is processed, we’ll issue a refund or exchange as per your preference.
If you have any questions regarding our shipping, returns, or exchanges, please feel free to reach out to us! We’re here to help and ensure that you’re completely happy with your Silver Rewritten experience.